Job description

Unpublished on 19/7 22 by Inger - as per agreement with HBN.
--
Project background/Role and Responsibilities:
1.  Take ownerships of Customer Service workstream workshops in remaining phases
2.  Ensure CS integration with other workstreams and End-2-End Business processes
3.  Translate business requirements into design, CS configuration, create phase related documents, support and write WRICEF requirements, Unit/system/SIT testing, prepare UAT tests, support KU’s with UAT, support Data Migration, support Cutover and Hypercare phases
4.  Pro-actively manage, monitor, and report on executional deliverables
5.  Support Data migration team with the migration of CS master and transactional data
6.  Defining test cases for test cycles, performing, and managing test execution
7.  Prepare and execute KU training with the Client
8.  Scope of Project: Full SAP suite modules and business processes, strong integration with other applications. ServiceNow. eCommerce. Currently in Realization phase
9.  Used Systems/Technologies: Complex System Architecture
10. Environment: S4Hana Rel. 2020, SolMan/Focus Build, Best Practices, IAG (GRC) Cloud
11. Time schedule: Go Live Feb/Mar 2023.

Qualifications required

Capabilities required:
1.  Language skills: Must also be fluent in English (spoken & written)
2.  Analytical skills: Strong analytical skills showed in practice
3.  Communication skills: good communicator, take ownership
4.  Should be able to work in the same time zone as the Customer
5.  Able to talk with: Business, Team Leader, Functional and Technical Teams.

SAP experience:
6.  Minimum 3 Years’ experience as functional SAP Customer Service (CS) consultant
7.  Minimum 1 full end-to-end S/4HANA project implementations as CS functional consultant
8.  Important: Strong experience in Service Orders and Service Contracts, preferred with S4H Rel. 2020 proven experience because of the additional Fiori app functionality
9.  Extensive experience in the CS Business Processes, customizing, including Installed Base setup, Service contracts, Service orders, Interaction centre service request management, Resource management, Service and material procurement, Resource Related billing, Warranty management
10. Strong knowledge of CS integration with FI, CO, MM, PS
11. Preferable experience of 3 Years in the Professional Service Industry
12. Preferable experience with SAP Activate methodology with Best Practices
13. Experience with Solution manager 7.2 and Focus build is beneficial.

Other:
Project is full time with start asap. Lengths of assignment is 9 months plus extention possibilities.
Location: Europe. Remote 80%, may be 20% onsite, onsite expenses will be paid
Working hours: 08:30 – 17:00 Europe Time, 40 hours per week.

Could this project be interesting for you?
We look forward to hearing from you.